ChangelogNovember 12, 2025
In-App Support Is Now Powered by Intercom
We've moved our support chat from Featurebase to Intercom.
The help button is in the same place. Tap it from anywhere in Bloom to open a conversation. What's changed is the experience on the other side: faster responses, better routing, and a cleaner thread history.
Paid users get priority responses. If you're on a free plan and have something urgent, you're still welcome to post in Community Support and we'll help.
One thing to note: your old Featurebase conversations didn't carry over. If you had an open issue we hadn't resolved, please open a new thread in Intercom and reference the original so we can pick it up.